According to Forrester, 60% of customers are unaware of the need to build in resiliency to their IT solutions causing issues at time of disaster. For instance, some organizations were greatly affected by the AWS outage last March. Companies could have been prevented or minimized downtime by building a resilient, multi-region architecture. AWS has this capability and for those who properly utilized this, the outage had minimal impact. In this case, a notification was sent that the service was down in the East region and there may be longer load times. Alternatively, if this capability was not leveraged, you could not access your data, replicate to a new region, and needed to wait until the service was restored. These types of events have spurred companies to consider transitioning beyond recoverable IT operations to resilient IT operations.
For example, looking at the leading public cloud provider, Amazon Web Services, there is an array of published tools and reference architectures that organizations can use to build their own specialized recovery plans on top of AWS. However, this causes many companies who want to leverage public cloud for backup and recovery in need of stronger guidance and alternatives as well as the assurance that it has been properly implemented and tested.